Help with tickets, the door scanner app, and selling events on Evently.
Email eventlymt@gmail.com and we'll reply within one business day. Please include your order number if your question is about a ticket.
Can't find your tickets? Check the email address used at checkout — tickets are sent there straight after payment. You can also open your tickets any time from My Tickets when signed in with the same email. For refunds or order changes, contact the event organiser first; if they can't help, email us.
The Evently Door Scanner is for authorised event staff only. Log in with the access code issued by your event organiser, select your event, and start scanning. If your code isn't working, ask your organiser to confirm it is still active. If the camera won't start, allow camera access for the app in your device settings.
If you run events and want to sell tickets on Evently, apply to become an organiser and our team will get back to you. Existing organisers can manage events, orders, staff codes and payouts from the organiser dashboard.